FREQUENTLY ASKED QUESTIONS

 

Q. What does Facepop Bakeshoppe mean?

A: Facepop Bakeshoppe is a fun way of combining our three original services into one name: Face(facepainting), Pop(balloon art), Bakeshoppe (desserts catering).

 

Q: I want a few different services but there is no package that suits my needs. Can you create a package for me?

A: Unfortunately, due to the unique way that FPBS operates, we are not able to offer custom packages. This is because many of our services are performed by independent contractors who have fixed rates.

 

Q: How can I get a discount on my order?

A: Our standard rates are already some of the best you'll find in Southern California. In addition to that, we offer specials, seasonal discounts, and giveaways regularly. We also have rewards for loyal clients and always offer 15% off all services to churches and clergy members. There are tons of ways to save!

 

Q: How do I place an order?

A: Prior to booking we like to take the extra step of ensuring that our clients are getting everything they need and nothing they don't need. E-mail us at hello@facepopbakeshoppe.com with your order details and we will start a conversation right away. When you feel confident about your service needs we will officially place your order.

 

Q:  I'm not sure what I want. I have a few questions. Is there anyone I can talk to before booking?

A: Yes! We are happy to assist you in making the right decisions for your special occasion. Shoot us an e-mail at hello@facepopbakeshoppe.com anytime and we will respond promptly.

 

Q: Am I supposed to tip you when you provide your services?

A: There is neither an expectation nor a written policy regarding tips. We like to view tips as a way to say 'thank you' for exceptional service. Therefore, it is completely at the discretion of the client to provide tip or not.

 

Q: What forms of payment do you accept?

A: As of now we accept cash or checks only. We apologize for any inconvenience this may cause you.

 

Q: I need something that isn't listed as one of the services you offer. How can you help me?

A: We always welcome inquiries of any kind. If we are able to offer you what you need, great! If not, we have many reliable resources we would be happy to refer you to.

 

Q: My event got canceled at the last minute. Can I get a refund?

A: If you cancel your order up to seven days before the scheduled event you will receive 50% of your payment back. If you cancel your order within seven days of your event you are not due a refund in any amount. This is to compensate for the expenses of supplies that have already been purchased for the order and/or the lost opportunity to serve another client during the time of the canceled event.

 

PHOTOGRAPHY FREQUENTLY ASKED QUESTIONS

 

Q: I would like photography services at my event. How do I start the booking process?

 

A: E-mail us at photos@facepopbakeshoppe.com or send us a message via our contact form under the "Let's Talk" tab including your event date as well as the venue. You will receive an e-mail response within 24 hours.  If your requested date is available we will offer to schedule a meet-and-greet to get a feel of your style and to give you a chance to ask any questions you may have. Alternatively, we offer phone consultations for the same purpose. Following this, we will send you an electronic contract and invoice. Once these are signed and returned along with a deposit your order for photography services will officially be booked!

 

Q: How long does the photo shoot last?

A: The length of a photo shoot is entirely dependent on the type of session it is. The following is a guideline of the typical length of a session:

Portraits, Family, Maternity: 30 mins – 1hr

Small Events: 1-2 hrs

Large Events: 4 hrs

Wedding: 12 hrs 

 

Q: What happens if we go over the contracted amount of time?

A: We understand timing can sometimes be unpredictable. We never pack up before the contracted time; moreover, we will not leave before we confirm with you at the end of the contracted time whether or not you would like to extend our services. If you choose to do so we will charge the rates specified in your contract rounded to the nearest 15-minute increment.

 

Q: How much is required to make a deposit?

A: We require an initial deposit of 50% of the order cost at the time of booking. The remaining fee is due on the day of the event.

 

Q: What is your refund policy?

A: Your initial payment for services is refundable for 30 days from the time of purchase. Following that date the client forfeits any rights to a refund.

 

Q: How do I make a payment?

A: Currently we accept cash or check payments.

 

Q: When is my first payment due?

A: 50% of the payment secures your date and is applied to the cost of the package. The full balance is due 30 days before the event.

 

Q: How far should we book in advance?

A: Typically, it is advised to book us 1-3 months in advance or as soon as you have a date and venue. If you haven't planned that far in advance, fret not! Check with us for our availability.

 

Q: Do you shoot with an assistant?

A: All of our photography services include two shooters with rare exceptions. This allows our photographers  to focus on shooting and looking out for special moments while ensuring that, with two pairs of eyes, none of the important ones are missed. Having a second shooter offers a different but complementary perspective and allows our photographers to work efficiently throughout the entire day.

 

Q: Where are you based?

A: We are based in Chino Hills, CA but we are often found shooting in Los Angeles and its surrounding areas.

 

Q: Do you travel?

A: We love to travel! Depending on the distance of the location we will generally arrive at least the day before the event to offset unexpected travel delays. This is to ensure the timeliness that is promised to our clients. Please let us know where you are and we will figure out the best way to get us out to you. Traveling fees may apply.

 

Q: Do you shoot in RAW?

A: Yes. RAW allows us to get the best quality and image detail when processing photos.

 

Q: Can you do the 'vintage look'?

A: There are countless ways to edit a photo. One style may appeal to some while not to another. If you see a particular style you like please let us know and we will do our best to accommodate the look you are going for.

 

Q: When will I get to see the photos?

A: Your photos will be ready within 2 weeks following the date that services are provided. We go through a careful process of choosing the best images from the day and processing each of them with individual attention.

 

Q: Do you provide videography?

A: Unfortunately, we do not provide videography services at this time. But we are always adding new services so be on the lookout for changes in the future. We also have a list of vendors that we would be happy to refer you to.

 

Q: Do you offer a USB or a CD for the pictures?

A: We offer all of the unedited/edited images on to a CD for you to keep.


 

© 2020 by FACEPOP BAKESHOPPE.